Objective: To become an Exchange or NT Server Administrator.

Education:
SMU School of Engineering Richardson, Texas
April 22, 1997 - November 6, 1997 Networking Technologies Program
MCSE (Microsoft Certified Systems Engineer); started class the 22nd day of April 1997 with a Graduation date on the 6th day of November 1997.

Currently have completed the DOS \ Windows and Networking Essentials, Windows 95, and NT Workstation 3.51, and NT Server 3.51, TCP/IP 3.51, Exchange Server 4.0, and Microsoft Windows NT 4.0 and 4.0 Enterprise Modules.

Certifications:

• MCSE (Microsoft Certified Systems Engineer 1997)

• MCPS (Microsoft Certified Product Specialists 1997)

• Microsoft Windows 95 (Certified MCPS July 6, 1997)

• Microsoft Windows NT Workstation 3.51 (Certified MCPS August 1, 1997)

• Microsoft Windows NT Server 3.51 (Certified MCPS August 15, 1997)

• Microsoft Windows TCP/IP 4.0 (Certified MCPS September 27, 1997)

• Microsoft Exchange Server 4.0 (Certified MCPS October 12, 1997)

• Networking Essentials (Certified December 7, 1997)

Summary of Qualifications:

Operating Systems:
DOS 6.0-6.22; Windows 3.1; Windows for Workgroups 3.11; Windows NT 3.51 Workstation; Windows NT 3.51 Server (Installed on 12 Rack Mounted Servers); Windows; Windows NT 4.0 Workstation; Windows NT 4.0 Server (Installed on 12 Rack Mounted Servers).

Software Titles:
Microsoft Exchange Server 4.0 (Setup and installed 2 Servers) and Exchange Client 4.0-5.0 (Heavy); Preview Pane Extension for Microsoft Exchange. Microsoft Outlook; and Lotus CCMail add-in for Microsoft Outlook \ Exchange; Microsoft Office 4.3c; Office 95 Standard & Professional; Office 97 Professional; Internet Explorer 3.02-4.0, Internet Mail & News; Netscape 3.0. Windows 95 Microsoft Mail Postoffice (Heavy). Lotus CCMail 2.0 and 6.0 (End-User-Light to Medium) and CCMail Admin. (Medium, Add-Remove Users and Password Resets, Setup One Small Postoffice); Lotus Notes 4.1 and 4.51 Domino Server (Assisted in install on 12 NT 3.51 Servers); SME (Standard Managed Environment); Wininstall 5.1; Winzip 6.0; WordPerfect 6.1 (Light) and Visio 3-4.0. Scopus and Remedy 2.2 for Ticket Tracking. Macromedia Backstage WebPage Designer v1.0. Used Compaq Smart Start 3.41 Server Configuration Software.

Hardware:
Assembled, configured and setup Twelve Compaq Rack Mounted Servers; 2 Compaq 2500's and 10 Compaq 5000's with Dual P-200 CPU's, and averaged form 64-192 meg of RAM. These systems are also equipped with a DLT, and Smart SCSI2 Drive Array Cards (Raid 5) in each Server. Installed and configured the SCSI drives (3 Per Server) using the Raid 5 Configuration (4.3 gig and 9 gig drives). IBM PS Series, Pentium, 686, 586, 486, 386 Clone Computers; Hardrives (formatting, installing, and maintenance); Video Cards (installing and upgrading); Modems (installing and configuring); Soundcards; CD-ROM's; Floppy Controllers; SCSI Controllers; Read/Write CD-ROM Drives (installing, and using); Motherboards; Power Supplies; Memory; Monitors; Printers (Installing and setup). Flat Bed Scanners; Zip Drives. MainFrame (Light-User). Upgrades as well as repairs.

Networking:
Ethernet NIC cards; TCP/IP Configuration; DHCP; NetBios; Wins; DNS; NetBEUI; Microsoft Networking; Security; Sharing Public Folders; Mapping Drives; Installing and setting up Workstations, Novell Admin. (Syscon Light) NetWare (Very Light).

Management:
Team Lead of NT Admin Group at MCI Systems House. Supervisor of an Electronic Mail Support Team; Scheduling; Attendance; Group Meetings; Project Manager, Quality Control; Tool Development for increased productivity; Training; Recruitment into the Email Team. Training of select individuals. Retrieving and Maintaining Data for Billing and or Categorization.

Email Support:
Setup and designed Mobil's E-Support system for internal Help-Desk. Development for increased productivity and efficiency. Used Lotus Notes 4.1 to develop these processes. I wrote and put into place pre-typed scripts, to import into Email messages that minimized response time. Converted Mobil's Knowledge Base into FPA's (Frequently Posted Answers). Worked continuously to improve and compose FPA's to ensure that the E-Support could increase their Ticket Closure. Dispatch various tickets to other organizations within Mobil to Tier II Personnel as well as System Administrators. Using MS Access with a VB front end as a Toolbar that contained pre-typed responses to diminish typing the same thing over and to have consistency. Answered phones for Mobil's internal Help-Desk when not working on the E-Support Project. Support Mobil employees to assist in using and troubleshooting SME (Standard Managed Environment) as well as legacy machines, adding-reinstalling software, changing passwords, dispatching to various System Administrators for Security ID's (LAN, Lotus Notes, Open Mail, CCMail, Mainframe, etc.). Dispatch to Tier II personnel to handle system moves, setups, and phone request, and other requests not handled by phone support.

1995 - 1997 Stream International Carrollton, Texas
Mentor (Senior Technician)
Supervisor of an Elite Electronic Mail Support Team of 8 to 17 personnel for a major Internet Provider. Complete Scheduling; Attendance; Group Meetings; Project Manager (always delivered ahead of schedule and thorough with every aspect. Quality Control; Tool Development for increased productivity. Recruitment into the Email Support Team. Test and hand select each individual based on special skills, grammar, writing style as well as Technical ability. Extensive continuing Training of personnel to ensure that Quality is maintained above an acceptable level. Random Quality coaching of Email. Setup and Administered a Windows 95 based MS Mail Postoffice for Email Support Team. Add-Removed Users on said Postoffice. Give special security rights as well as restrict users access to the Mail Server. Install and configure Microsoft Exchange for maximum usage. Install and use Preview Pane Extension for Exchange to allow viewing without opening Email. Install and use Microsoft Mail Shared Folders with Exchange Client to allow a public location for each user to share resources. Setup multiple profiles for different accounts for Email Tracking. Use multiple Personal Folders within Exchange for extensive use of Exchange resources. Utilized Office 95 Standard; Office 97 Professional; Microsoft Outlook 97; Microsoft Word 7.0(Macros, AutoText, Toolbars); Microsoft Excel 7.0;Microsoft Access (Implementing Database for Tracking and Categorization); Microsoft PowerPoint. Microsoft Exchange Client 4.0.994.0 and Lotus CCMail add-in for Microsoft Outlook/Exchange to send and receive mail from CCMail; Internet Explorer 3.02; Netscape 3.0. Used Lotus CCMail 2.0/6.0 for Email retrieval from Company Server. Currently studying CCMail Administrators and Users guide to become more familiar with Lotus CCMail. Designed and utilized Spreadsheets. Retrieving, counting, storing and reporting of information given to Clients of Internet Service Provider. Maintaining Data for Billing, Hot Issues and or Categorization. Design and edit of FPA's (Frequently Posted Answers) to be used in answering Customer Request for issues pertaining to troubleshooting to setting up and using the Internet. Worked endlessly to ensure that we had the most common fixes available to pass along to the Customers.
MVP Award for the Month of May 1996 Stream International

1996-1997 King's Upgrade Hurst, Texas
Computer Upgrades and Repairs
Sole-Proprietorship, upgrading and repairing Personal Computers. Self-taught is using Technical Literature. Accomplished this task in less than three years. Continually learning and studying to be more efficient. Doing this Part-time. IBM PS Series Pentium, 686, 586, 486, 386 Clone Computers; Hardrives (formatting, installing, and maintenance); Video Cards (installing and upgrading); Modems (installing and configuring); Soundcards; CD-ROM's; Floppy Controllers; Read/Write CD-ROM Drives (installing, and using); Motherboards; Power Supplies; Memory; Monitors; Printers (Installing and setup). Troubleshoots systems to determine the cause of the mishap.

References Available Upon Request